Unfurl

Support

This is a reference translation. The Japanese version is the authoritative text; in the event of any discrepancy, the Japanese version prevails. See the Japanese version.

Unfurl is an iPhone app for keeping a photo diary and care records for your houseplants. If something isn't working, if there's a feature you'd like, or for any other question, please let us know here.

How to Contact Us

There are two ways. Either is fine.

From the App

You can send a message from Settings > Contact Us within the App. This automatically attaches your app version and device information, so it is the most reliable way to report a bug.

By Email

Support

support@unfurl.garden

Reports of rights infringement, requests for disclosure of personal information, and complaints are also accepted at this address.

Helpful Information When Reporting a Bug

If you would like a reply, please be sure to include your email address. In the in-app contact form, an email address is required only when the category is "General Inquiry"; it is optional for "Bug Report" and "Feature Request."

Frequently Asked Questions

Where is my recorded data stored?

Your plants, journal entries, photos, and care records are stored on your iPhone. They are never sent to our servers. If you have iCloud sync enabled, they are also stored in iCloud associated with your Apple Account. See the Privacy Policy for details.

What happens when I get a new device?

If iCloud sync is enabled, your records carry over to a new device signed in with the same Apple Account. You can check the status from Settings > Backup & Sync.

Do I need to create an account?

No. You can use all features without creating an account.

Operator

Bearcode Co.

Address: 3F-3 Magasinn Sangenjaya 2, 4-18-15 Taishido, Setagaya-ku, Tokyo, Japan

Representative: Naoto Kumasaka

Company Profile